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Hussain Alrashed
Head of IT Operations | Cybersecurity & IT Governance Expert | Champion of Infrastructure Excellence | Driving Digital Transformation & Cloud Migration
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Email:
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Dubai Sports City
United Arab Emirates
Date of Birth:
1986
Hello! I'm Hussain
Technology professional with 18 years of life experience in New Zealand and roots in the GCC region. I am a seasoned professional adept at merging diverse cultural insights to drive strategic growth and digital transformation across global markets. My experience includes leading key initiatives, nurturing high-performance teams, and managing complex financial IT systems, all with a robust emphasis on digital transformation. I am committed to delivering innovative, customer-centric solutions, driving technology-forward transitions in organizations. I have a distinctive ability to set clear goals, meticulously track progress, and consistently deliver high-impact results. My expertise lies in aligning business processes with the latest technology, creating a synergy that accelerates digital transformation, propels business objectives, and forms compelling value propositions. This blend of technical know-how and strategic business insight provides a competitive edge, enhancing operational efficiency and profitability. Drawing from my Saudi heritage and experiences in New Zealand, I encourage an inclusive, innovative environment that strengthens team communication and fuels digital innovation. In today's globalised, digital-first economy, this approach is critical. I am excited to leverage this cultural synergy, digital expertise, and professional experience to drive success and digital growth. Let's connect to explore how can we collaborate to make a difference.
EXPERIENCE
2020 - PRESENT
Head of IT Operations
New Zealand Stock Exchange - NZX
Responsible for overseeing all technical operations, ensuring the optimization of infrastructure, managing IT policies, leading the IT team, coordinating with other departments, and aligning IT strategies with business objectives to drive growth and improve operational efficiency.
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Streamlined IT Operations: Implemented a robust ITSM (IT Service Management) framework based on ITIL principles, leading to a 35% reduction in ticket resolution time and a 20% boost in end-user satisfaction scores.
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Cost Optimization: Led a department-wide initiative to review and optimize IT infrastructure, reducing IT operating costs by 15% while maintaining service quality and uptime.
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Cloud Migration: Orchestrated a seamless migration to Azure infrastructure, reducing data center costs by 30%, improving scalability, and enhancing disaster recovery capabilities.
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Team Leadership and Development: Led and mentored a team of talented IT professionals, implementing a professional development program that led to a 10% increase in team performance metrics.
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Business Continuity: Designed and implemented a new disaster recovery strategy, reducing potential downtime in case of critical incidents from 24 hours to less than 2 hours.
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Digital Transformation: Directed a digital transformation initiative that resulted in a 40% increase in operational efficiency and significantly improved customer experience.
2018 - 2020
IT Operations Manager
NZX
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Project Delivery: Successfully managed and delivered high-impact IT projects on time and within budget, enhancing overall business functionality and efficiency.
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Infrastructure Revitalization: Modernized and streamlined IT infrastructure, leading to a 40% increase in system uptime and a 30% reduction in maintenance costs.
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IT Cost Management: Implemented cost-effective strategies and optimized resource allocation, saving the company $100K in IT expenditure annually.
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Service Delivery Improvement: Improved IT service delivery quality by introducing a robust incident management process that resulted in a 35% decrease in resolution time.
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Vendor Management: Renegotiated contracts with key IT vendors, resulting in an annual savings of 20% in IT-related costs.
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Security Enhancement: Implemented advanced cybersecurity measures and policies, reducing security breaches by 50% and enhancing data protection.
2017 - 2018
DevOps Manager
NZX
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Azure CI/CD Implementation: Successfully implemented Azure Continuous Integration and Continuous Deployment (CI/CD) pipelines, leading to a 40% reduction in deployment errors and accelerating release cycles by 30%.
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Optimized Build Speeds: Devised and implemented optimization strategies for build processes, achieving a 50% reduction in build times and thus increasing team productivity.
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DevOps Culture: Fostered a DevOps culture across the organization, leading to increased collaboration between development and operations teams, improving the deployment frequency to an efficient daily schedule.
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Infrastructure as Code (IaC): Introduced Infrastructure as Code practices using tools like Azure Resource Manager and Terraform, improving the speed and reproducibility of infrastructure deployment by over 80%.
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Monitoring and Alerting: Implemented comprehensive monitoring and alerting using Azure Monitor, reducing downtime by 15% and enhancing incident response times.
2014 - 2017
Technical Support Engineer Manager
Plexure
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Technical Communication: Excelled in communicating complex technical information to non-technical audiences, using simplified presentations and demonstrations to enhance understanding and efficiency across the organization.
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Performance Issue Identification: Demonstrated agility in identifying system performance issues and providing swift remedial action, resulting in improved system uptime and reliability.
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Error Investigation: Skilled in investigating reports of system errors to reproduce problems and trace faults, contributing to a 30% reduction in recurring issues.
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Service-Level Compliance: Maintained strict compliance with service-level agreements through fast, knowledgeable resolution of diverse issues, achieving an average resolution time well within SLA parameters.
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Reporting: Diligently logged and completed reports to provide comprehensive technical details to management, contributing to informed decision-making and strategic planning.
2013 - 2014
Plexure
Support Engineer Lead
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Technical Documentation: Maintained comprehensive and up-to-date technical documentation, improving the efficiency of troubleshooting procedures and new employee onboarding.
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Cross-Team Collaboration: Fostered effective collaboration with the Quality Assurance Team, enhancing software quality and reducing post-deployment bugs by 20%.
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Agile Deployment: Proficiently utilized deployment tools in an agile environment, leading to more efficient releases and a 30% increase in deployment speed.
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Issue Resolution: Successfully analysed and resolved complex technical issues, improving system reliability, and reducing downtime by 15%.
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Inter-Team Liaison: Acted as a crucial liaison between development and support teams.
2021 - 2013
Computer Lab Manager
Massey University
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Resource Management: Effectively managed and maintained computer lab resources.
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Equipment Availability: Ensured consistent availability and functionality of lab equipment.
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Lab Scheduling: Oversaw lab usage scheduling and maintained reservations calendar, leading to optimal resource utilization.
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Technical Support: Provided reliable technical support to students and faculty, enhancing their technical proficiency.
2007 - 2012
Sportfolio Ltd
IT Support Consultant
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Technical Support: Offered responsive technical support to staff, reducing downtime and improving overall system usage efficiency.
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Hardware Troubleshooting: Expertly diagnosed and resolved a variety of hardware issues, maintaining a 90% success rate in first-time fixes.
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Network Setup and Troubleshooting: Assisted in network setup and troubleshooting, enhancing network performance and reliability.
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System Maintenance: Performed routine maintenance on computer systems, improving system longevity and reducing need for replacements by 25%.
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Data Security and Compliance: Ensured strict adherence to data security measures
EDUCATION
2015 - 2016
Master's Degree
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Degree: Master of Information Sciences (MInfSc).
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Skills Acquired: Problem-solving and analytical thinking in areas like machine learning, computer vision, system security, user interface design, and data analytics.
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Practical Experience: Undertook a substantial professional project for real-world business solutions.
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Thesis: Conducted in-depth research in computer vision and artificial intelligence “Detecting Live Person For The Face Recognition Problem” Read Thesis here
2009-2013
Bachelor's Degree
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Degree: Bachelor of Information Sciences (BInfSc)
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Technical Proficiency: Acquired skills in mobile apps, graphics, game programming, network security, web development, AI, and machine learning. Specialized in the C and C++ programming languages, while also mastering Java, Python, SQL, and more.
2023-2024
Diploma
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Degree: Business Strategy Diploma
Eligible to live and work
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SKILLS
IT Infrastructure Management
Cloud Computing Services
IT Security & Governance
Agile & DevOps Methodologies
IT Strategy & Planning
Disaster Recovery, Business Continuity
EXPERTISE
IT Infrastructure & Cloud Transformation Expertise
With a solid background in IT infrastructure management, I've demonstrated exceptional abilities in cloud computing, particularly with platforms such as Azure and AWS. My track record highlights successful migrations to the cloud, resulting in significant cost savings and improved disaster recovery capabilities. Additionally, my experience in implementing robust IT Service Management (ITSM) frameworks and my flair for optimizing IT operations and resources have been pivotal in driving operational efficiency and reducing expenditures in complex financial IT systems.
Cross-functional Collaboration & DevOps Integration Expertise
My tenure as a DevOps Manager at NZX showcased my capacity to embed a DevOps culture across organizations. This has fostered increased collaboration between development and operations teams, improved deployment frequencies, and reduced deployment errors. The introduction of Infrastructure as Code practices and optimization strategies further underscores my ability to streamline processes and bolster team productivity.
Technical Communication & Support Expertise
As a seasoned professional in technical support roles, I've excelled in communicating intricate technical details to non-technical stakeholders. My proficiency in identifying system performance issues, error investigations, and ensuring compliance with service-level agreements has consistently improved system reliability and enhanced user satisfaction. Whether it's technical documentation or acting as a liaison between different teams, my capabilities have been pivotal in enhancing organizational understanding and efficiency.